← Back to the tour  ·  Resources

Frequently asked questions

How does it work?

Buy the tour, then open the link on your phone as you walk. Each stop unlocks when you arrive at its address — tap "I'm here" and press play to hear that stop's story.

Do I need an app?

No. Everything runs in your phone's web browser — nothing to download or install.

How long does the tour take?

About 60 to 90 minutes for the full 1.2-mile walk, depending on your pace and how long you linger at each stop. Note that the tour begins and ends at different locations — see the tip below about where to park.

Do I need cell service or data the whole time?

You'll need a signal briefly at each stop to load that stop's audio, so a spotty connection here and there is fine — you just need enough signal at each address to load the clip before you start walking to the next one.

Can I pause and come back later?

Yes — once you've bought the tour, you have 48 hours to complete it at your own pace, pausing and returning whenever you like.

What if I can't get to a stop, or the GPS doesn't unlock it?

Every stop also has an "I'm here" button you can tap by hand if the automatic location detection doesn't pick you up.

Is it accessible for people with mobility limitations?

The whole route is on paved streets and sidewalks — no trails, stairs, or uneven terrain. It's 1.2 miles total, so plan for that distance at whatever pace suits you.

What's your refund policy?

The tour is entirely outdoors, so bring water and sunscreen — the high-desert sun is stronger than it looks. Please check the weather before you go: we're not able to offer refunds for weather conditions.

Can I make the tour shorter?

Yes — the first two stops account for most of the total walking distance. If 1.2 miles feels like more than you want, feel free to skip straight to stop 3. You can also skip stop 8, the Fray Marcos Hotel at the Grand Canyon Railway Depot, to cut a little more distance. Every stop can be unlocked in any order with the "I'm here" button.

Do I have to do the stops in order?

No. The stops are numbered in a rough chronological order that also keeps the walking distance between them short, but you can start anywhere and take them in any order. You can also skip any stop you don't want. Each stop unlocks when you arrive at its address, or whenever you tap the "I'm here" button, so there's no wrong way to do the tour.

Where should I park?

Since the tour begins and ends at different spots, consider parking near the end of the route and walking to the start — the last stop sits right in the middle of Williams' shops and restaurants, so it's an easy walk from most parking. That way you're not backtracking to your car once you finish.

Anything else I should know before I start?

A few things that'll make the walk better for everyone: please be careful crossing the streets along the route, since some can have significant traffic. Please also be considerate of the businesses you'll pass — avoid blocking entrances or exits while you listen. And if you're doing the tour at night, know that not every stop is well-lit, so plan accordingly to get the most out of each location.

Who do I contact with questions?

Email us at williamswalkingtour@gmail.com and we'll get back to you.